Friday the 13th: A Day Battling Tech Gremlins

AI Image of a wooden workshop. There are PCs, Laptops and googly-eyed gremlins. Illustrating to behind the scenes of a Bluesdigital Friday 13th day.

I’m not particularly superstitious, but last Friday (the 13th!) did its best to convert me. It was a day of “hissy fits,” “ghosts in the machine,” and one very loud box of bubble wrap.

Here’s a look at what goes on behind the scenes at Bluesdigital when the universe decides to get glitchy.

08:50 – The “Beasty” Goes Dark

The day started like any other: power on the PC, head for the kettle. But when I returned, my “trusty steed” had the lights on, but nobody was home—no signal, no response, just silence.

With my first client arriving in ten minutes, there was no time for a funeral. I performed a quick “brain transplant” (swapping my main drive into a backup machine) and was ready to go before the doorbell rang.

The Malware Menace

My first job was a virus removal on a nearly new laptop. It’s frustrating because this was entirely avoidable. The original suppliers hadn’t bothered to secure the browser or tighten security settings.

An extra five minutes of setup could have saved the client a lot of stress—and that sinking feeling when a new laptop goes wrong.

The OneDrive “Disappearing Act”

Next, I helped a client who thought they’d lost years of work. In reality, Microsoft OneDrive had performed its classic “sneaky takeover,” moving files from their usual spots into the cloud.

For many people, this causes more confusion than it solves.

Warranty Service, the Bluesdigital Way

A client brought in a 4-month-old Dell Latitude that was being “grumpy” on startup. Diagnosis: a faulty motherboard.

Now, most shops would make you wait weeks for a manufacturer return. We do things differently. We backed up her files, set up a replacement machine, and had her back on the road within the hour.

Tech is too critical to wait weeks for a repair.

Things That Go “Pop” in the Afternoon

Mid-afternoon, my main printer decided to start printing pages of non-descript ranting (very Friday the 13th). A quick reboot and a firm talking-to sorted it out.

Shortly after, a box of bubble wrap left too close to the radiator decided to go “POP” with the volume of a shotgun. I think I’m still jumping at shadows.

The 13-Year-Old Meltdown

The final paid job of the day was a 13-year-old Zoostorm PC. On its 13th birthday, on Friday the 13th, it finally gave up the ghost. It was riddled with the “Wave Browser” malware and fake alerts.

We managed to deep-scan and rescue the critical files, moving them safely to a “sturdy new beast” equipped with Malwarebytes to keep the bugs at bay.

The Verdict

Once the shop doors were locked, I finally diagnosed my own PC—no curses or ghosts—just a failed SSD controller.
Whether it’s a hardware failure or a malware attack, technology is unpredictable. But with a solid backup plan and the right setup, even Friday the 13th won’t slow you down for long.


Need a “Sturdy New Beast” or a Security Tune-up?

If your tech’s been acting a bit “Friday the 13th” lately, don’t leave it to chance.

Call us! 01686 610 106

Or Pop in, the sun is shining today!

Checked the security feed this morning—no tricksters, just plenty of sunshine! ☀️

Breaking news:’Instagram security breach’

Instagram Security Breach. Safety advice

This week, an Instagram security breach was discovered when hackers stole the sensitive information of 17.5 million Instagram accounts. Complete with usernames, physical addresses, phone numbers, email addresses, and more, this data can be abused by cybercriminals to impersonate trusted brands, trick users, and steal their passwords.

Critically, this data is already being offered on the dark web, with individual users also receiving legitimate password reset notifications from Instagram.

What to do:

  • Beware of emails and messages that claim to come from Instagram, as they could be sent by malicious hackers trying to trick you into handing over your password.
  • If you’re concerned, sign into your Instagram account and reset your password to a new, strong, unique password.

Check if you were exposed
With a free scan from Malwarebytes’ Digital Footprint Portal, you can see if you were included in the Instagram breach. Simply enter the email address you used to register with Instagram and the free Digital Footprint scan will report your level of exposure online.

https://www.malwarebytes.com/digital-footprint

Fortect – Scam Or Safe?

My Opinion

When you have a Computer, Printer or Tech problem, Doing a quick Google search can easily lead you to Apps like Fortect, Driver Updater etc etc

Yes, some of these apps can reinstall a printer driver, But I have clients who have been charged up to £170 from disreputable software companies, taking advantage of the less initiated computer user.

Software similar to this has also been known to leave spyware hidden on your machines, and worse.

Please don’t believe all the reviews online, lots of them seem to be posted by people affiliated with Fortect getting paid to promote Fortect & other “Wonder Tools”

User reviews through sites such as Trustpilot are also largely favourable, with a majority of 5-star reviews. This alone raises concerns for me. Human nature dictates that most folk will only submit a review when they have something to complain about and are much less likely to submit a review if everything goes to plan with no issues at all.
This abundance of 5-star reviews for Fortect does raise suspicions of fake reviews.

UPDATE: Fortect has offices in Israel, Philippines & Germany.

In my opinion, Fortect displays traits of a scan-and-bait scenario.
I would suggest that you avoid Fortect.


From Chat GPT:

While Fortect may offer various benefits, there are some potential negatives and criticisms associated with the software and the company that owns it:

  1. Mixed Reviews: Users often have mixed experiences with Fortect. Some may find it effective for system optimization, while others report limited improvements or issues with the software’s functionality.
  2. Aggressive Marketing: Some users have criticized the company’s marketing tactics, describing them as aggressive or misleading. This can lead to frustration, especially if users feel pressured to purchase the software.
  3. Subscription Model: Fortect may operate on a subscription basis, which can be a downside for users who prefer one-time purchases. Ongoing costs can add up over time.
  4. Performance Impact: In some cases, users have reported that the software can slow down their systems during scans or updates, which can be counterproductive to its intended purpose.
  5. Customer Support: There are mixed reviews regarding customer support. Some users have reported difficulties in getting timely assistance or satisfactory resolutions to their issues.
  6. Privacy Concerns: As with many software solutions, there may be concerns about data privacy and how user information is handled.

It’s important to consider these factors and read a variety of user reviews to get a comprehensive understanding of the software and the company’s reputation. If you’re considering using Fortect, it may be helpful to weigh the pros and cons based on your specific needs and experiences.


https://www.scam-detector.com/validator/fortect-com-review

https://www.bleepingcomputer.com/forums/t/790369/thoughts-on-fortect

📞 Another fake “BT” Service Call ☎️

Yet another one of those evil scam calls. This time, it was a fake BT Service Call. Thankfully my client didn’t hand over any quids or details, but the scammer locked the computer with a hidden password & encrypted all of his files, when he ended the call.
Very malicious!

It took a while to extract & de-crypt all those gigabytes, but thankfully everything important was recovered…Phew!
Full re-install of windows & scan of the recovered files, and we’re done.

Malicious is right! 😡 It’s a reminder that these scammers don’t just want your money; they want to cause chaos. I’m just glad we could recover the important stuff this time.

If you’re ever unsure about a ‘service call,’ just hang up. If you need a hand securing your tech or want a quick check-up, give me a shout or swing by the counter. 🏢🛡️

🌐 Dodgy Website Orders 💻

Had an urgent message from one of my e-commerce website clients just after 7am this morning.
There had been well over 100 orders placed (for the same item) that had failed.
On went the “Deerstalker” and into Sherlock mode….

After a little investigation, I noticed that every order had the same I.P Address, meaning they all came from the same location.
Another thing was that every email address, although different, were constructed in the same way. Customers Name 4x numbers @ whatever.com.

This means the email addresses were probably set up via a poorly written bot’ or naughty AI program.
That way, the dodgy git would then change the delivery address via the fake email. So they can get they’re hands on your goods.

You may have heard about lists of stolen card details circulating on the “Dark Web”, which poses a serious risk to website security. This is an example of how they are used.

Thankfully Bluesdigital, PayPal & the cardholders companies are wise to this type of low I.Q attack.

E-commerce website all sorted before my first coffee!

🔍 Need a watchful eye on your own website?

Automated attacks and “dodgy gits” are part of life online, but you shouldn’t have to lose sleep over them. If you’re looking for web design in Newtown that comes with a bit of common sense and quick support, I’m here to help.

Whether it’s building a secure e-commerce shop or fixing a “fiddly” tech issue, I make sure your site stays up and running. This allows you to focus on your day.

📱 01686 610 106 | 💬 0783 222 7823 📍 Newtown’s local tech expert since 2006.

iPhone Users take note…

An image of the Apple Logo

Apple is now warning users in 98 countries of potential mercenary spyware attacks.

The message sent to the affected users says:

“Apple detected that you are being targeted by a mercenary spyware attack that is trying to remotely compromise the iPhone associated with your Apple ID.”

In the same message, Apple says that it is very likely that the person in question is being specifically targeted because of what they do or who they are. And, although there is a certain margin of error, the user should take this warning seriously.

Mercenary spyware is used by governments to target people like journalists, political activists, and similar targets, and involves the use of sophisticated tools like Pegasus. Pegasus is one of the world’s most advanced and invasive spyware tools, known to utilize zero-day vulnerabilities against mobile devices.

On the website that explains Apple threat notifications and protection against mercenary spyware, it specifically mentions Pegasus:

“According to public reporting and research by civil society organizations, technology firms, and journalists, individually targeted attacks of such exceptional cost and complexity have historically been associated with state actors, including private companies developing mercenary spyware on their behalf, such as Pegasus from the NSO Group.”

Apple has sent out similar notifications multiple times a year since 2021 but doesn’t disclose how it determines who to send them to, since that might aid attackers in evading future detection.

Amnesty International urges those that have received such a notification to take it seriously.

Amnesty’s Security Lab offers digital forensic support to potential victims like human rights defenders, activists, journalists and members of civil society.

If you are a member of civil society, and you have received an Apple notification, you can contact Amnesty International and request forensic support using the Get Help form.

Whether you’ve received that notification or not, every iPhone user should make sure they have the latest updates, protect the device with a passcode, use multi-factor authentication and a strong password for Apple ID, only install apps from the Apple Play store, use a mobile security product, and be careful what they open or tap on.

People that have reason to believe they might be individually targeted by mercenary spyware attacks, can enable Lockdown Mode on their Apple devices for additional protection.

“Lockdown Mode” does the following:

  • Blocks most message attachments
  • Blocks incoming FaceTime calls from people you have not called previously
  • Blocks some web technologies and browsing features
  • Excludes location from shared photo’s and removes Shared Albums
  • Blocks wired connections when the device is locked
  • Blocks auto-joining non-secure WiFi networks
  • Blocks incoming invitations from people you have not previously invited
  • Blocks installation of configuration profiles you may require for work or school

How to turn on Lockdown Mode on iPhone or iPad

Open the Settings app. Tap Privacy & Security. Scroll down, tap Lockdown Mode. Tap Turn On Lockdown Mode. Read what it does and tap Turn On Lockdown Mode if that is what you want. Tap Turn On & Restart, then enter your device passcode.

🛡️ Is Your Digital Life Under Lock and Key?

While most of us won’t be targeted by state-level mercenary spyware, the basic principles of digital defense apply to everyone. If your iPhone or computer contains irreplaceable data—from family photos to business accounts—now is the time to ensure it’s safe.

At Bluesdigital, we don’t just fix hardware; we protect your digital world. If you’re worried about security, need help setting up Lockdown Mode, or want to secure your data with a “fail-safe” backup system, we are your local experts for Newtown computer services.

Don’t wait for a warning notification to act.

  • Data Recovery: If the worst has already happened, we can help retrieve your vital files.
  • Secure Backups: We’ll set up a robust system so your data survives even if your device is compromised.

Secure your tech today: ☎️ Call: 01686 610 106 📱 Text: 0783 222 7823 📍 Visit us: Frolic House, Newtown (Right between the Medical Practice & Driving Test Centre)

Global Tech Outage 19-07-24

Oh dear…Major IT outages are hitting industries across the world, and in Newtown Too! (Morrisons, Nidec) With airlines, broadcasters and supermarkets amongst the many who are affected.

This is happening after the Banking issues on the 28th of last month, messing with transactions & the last Microsoft Azure/Bing explosion we reported on here, back in May this year.

If you are off shopping, it might be worth taking a little cash today

All Bluesdigital systems are currently working:

  • Payment Systems & Banking ✔️
  • Web & Email Hosting Services ✔️
  • Mobile & Fibre Internet Services ✔️
  • Print Services ✔️

UPDATE: 22-07-2024

Looks like things are slowly returning to normal. I’m still hearing of a few problems from customers using the English NHS and access to patient records, along with some Airport/Travel delays, but overall, pretty good considering the initial impact of one AntiVirus program update.

Malwarebytes Premium Deals

We’ve got some great deals on our fav’ Anti-Virus, Malwarebytes Premium.

Keep your tech safe! 🛡️✨

Standard security isn’t always enough for today’s threats. We’ve got some fantastic deals on our favourite protection: Malwarebytes Premium. It’s lightweight, powerful, and catches what others miss! 🚫🦠

For the best Newtown computer services and advice on keeping your devices secure, give us a shout. We can get you set up in no time!

Get in touch:

☎️ Call: 01686 610 106

📱 Text: 0783 222 7823

📍 Visit us: Frolic House, Newtown (Between the Medical Practice & Driving Test Centre)

🚫 NOT Netflix: Spotting the Scam

I just caught this “Netflix” scam email hitting my inbox. At a quick glance, it looks pretty authentic, but once you look closer, the cracks start to show. 🕵️‍♂️

How to spot the fake:

  • The Grammar: Keep an eye out for awkward phrasing and spelling errors—legitimate companies usually get these right.
  • The Link: If you hover over the button (don’t click!), the link goes to a dodgy-looking scam site, not Netflix.com.
  • The Sender: The email address it came from was a random string of characters—definitely not an official Netflix domain.

Scammers are getting better, but they still make mistakes. If an email feels “off,” it probably is!


Is your tech protected? 🛡️

If you’ve accidentally clicked a suspicious link or you’re worried that your computer might have picked up something nasty, bring it into our Newtown computer shop.

We offer full security health checks, virus removal, and expert advice to keep your personal data safe. Don’t let the scammers win—pop into Frolic House and we’ll make sure your security is watertight.

Get in touch: ☎️ Call: 01686 610 106 📱 Text: 0783 222 7823 📍 Visit us: Frolic House, Newtown (Right between the Medical Practice & Driving Test Centre)