We want you to feel completely satisfied with your purchase. If you’re not happy with your order, contact us and we’ll help.
Your Right to Cancel
If you purchased online or over the phone, you have the legal right to cancel your order within 14 days of receiving your item for any reason.
We extend this to a 30-day returns window to give you extra peace of mind.
Free Returns Service
We offer FREE collection via one of our delivery partners.
Please contact us to arrange your free return collection:
📞 01686 610 106 | 0783 222 7823
If you return your item with your own courier, please use tracked, insured postage and send it to:
Bluesdigital
Frolic House,
23 Frolic Street,
Newtown, Powys
SY16 1AP
Return Requirements
To be eligible for a return, the item must:
- Be in the same condition you received it
- Be unused or only handled to the extent necessary to inspect it (as permitted under UK law)
- Include all original packaging and accessories
- Include a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
Items Not Eligible for a Full Refund
We may issue a partial refund in the following cases:
- Items with obvious signs of use beyond basic inspection
- Software that has been installed or activated
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refund Process
- Once your item is received, we will inspect it.
- We will email you to confirm whether your refund is approved or rejected.
- If approved, your refund will be issued to your original payment method within 1–2 working days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company (posting times vary).
- Contact your bank (refunds can take time to process).
If you’ve done all of the above and still haven’t received your refund, please contact us at:
📞 01686 610 106 | 0783 222 7823
Exchanges
We are happy to exchange items.
Processing and delivery times for exchanged items may vary depending on availability and your location.
Questions?
For any questions related to refunds, returns, or exchanges, please contact us at shop@bluesdigital.com