That “Black Friday” bargain can look really appealing. For any issues that arise, having access to local tech support can be a lifesaver. Don’t get me wrong — I love a true bargain as much as the next fellah. But expensive tech requires extensive support.
Case 1: The “Refurbished Bargain”
A client called about a refurbished laptop. They said they could get one cheaper on Amazon, but wanted me to set it up as usual. No problem.
A couple of days later, they dropped it off. The moment I opened the packaging, it was obvious: someone had replaced the screen, misaligned the bezel, leaving exposed backlight and blemishes all over the display.
On this model, the screen and bezel are glued in place — it’s not a 10-second fix to clip it back in. And there’s a real risk of damaging the screen while trying.
They began contacting the seller via Amazon. After many frustrating attempts, they were finally given a return label… which they had to pay for.
Still waiting for their replacement… over a week later.
Actual savings over a fully prepped similar model from us? ÂŁ35 (minus the return cost).
Case 2: The New Laptop
Our second case is a customer who had some bad experiences with refurbished computers, so they were looking to buy a new machine. After some queries about requirements for the laptop, I gave a shortlist of manufacturers & machines that would suit the tasks nicely.
They dropped their laptop off for a data transfer, and we powered it up — only to see warnings about the power supply. Several frustrating chat sessions later, they finally agreed to send a replacement. Luckily, the next one worked perfectly!
Here’s The Deal
The right support makes all the difference. Local support can save you stress, time, and frustration. We know finding the right product at the right price isn’t always simple. Wherever you shop, we’re happy to help you get it working perfectly — and if you choose to shop with us, even better!